Privacy Policy

Your privacy is important to us. This privacy statement explains what personal data Automated Spaces collects from you, through our interactions with you and during the delivery of our services, and how we use that data.

Automated Spaces offers a wide range of services; from Independent Consultancy to assist individuals as well as companies understand and implement 'automation technologies' as well as provide on-going maintenance, monitoring and support services of client’s environments/implementations.

Topics:

• What information do we collect about you?
• How will we use the information about you?
• Marketing/Communications
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

Automated Spaces collects data to operate effectively and provide you the best experiences with our services.

Some examples of how you provide some of this data directly would be as follows, when you:

• Submit a ‘Contact Us’ request on our website.
• Register to attend an Automated Spaces event.
• Book a tour of our Technology Demonstration Facility.
• Schedule a follow-up call or an in-person appointment with one of our Team Members to discuss our services.
• Request a proposal for our services.
• Respond to a specific marketing campaign.
• Contract with us to deliver services and any subsequent on-going support.
• Contact us for that support.
• Voluntarily complete customer surveys.
• Provide feedback.
• Participate in competitions.

This list above is not exhaustive but should provide you with a better understanding of some of the scenarios where you would provide data directly to Automated Spaces.

Automated Spaces collects data when you visit our website where usage information is collected using cookies or by receiving error reports or usage data from software running on your environment as part of our on-going support monitoring services. Automated Spaces may also obtain data from third parties.

How will we use the information about you?

Automated Spaces will collect information about you to allow us to generate effective marketing campaigns about services we think may be of interest to you and to evaluate/qualify responses to these campaigns.

Automated Spaces collects and may also share your information with, and obtain information about you from, credit reference agencies, fraud prevention agencies, product manufacturer/vendors or Agents (e.g. companies who provide sub-contracted design services to Automated Spaces or an entity who may have originally referred you to Automated Spaces) as part of the sales process prior to you formally contracting with us for any of our services.

We also collect information to allow us to accurately process your order and as part of any financial transactions between you and Automated Spaces, as such we may need to pass your;

• Payment details to our Bank and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
• Transaction details to an external Accountancy or Auditor or HMRC as part of a regular financial/taxation reporting process or whilst preparing our formal Company Accounts.

Subsequently to ensure that Automated Spaces can effectively continue to provide our services to you we may need to share your details; some example scenarios would be as follows:

• Registering product sales/installations with the relevant manufacturer/vendor
• Sharing your details with other relevant members of a Project Delivery Team such as:
• Automated Spaces directly employed Team Member
• Automated Spaces-controlled sub-contractors under a Non-Disclosure Agreement
• Agents you may have appointed such as Architects, Contractors, Interior Designers, etc.

To efficiently manage your account including providing on-going maintenance, monitoring and support services we will need to process your data and may need to share it with relevant manufacturers or vendors as part of any necessary support escalation in response to a service related issue.

Automated Spaces may use your information collected from the website to personalise your repeat visits to our website.

Automated Spaces may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Marketing/Communications

Automated Spaces recognises the importance of respecting people’s wishes and as such provides a range of communication preferences which can be amended if the person’s preferences changes in the future.

Direct Mail

Nobody dislikes junk mail cluttering up their doormat more than the Team members here at Automated Spaces and it is for this reason we promise not to send you anything in the post except for any necessary paper copies of legal documents when required to do so by law and/or communications relating to a specific project.

We offer the following direct mail preferences:

• I’m OK receiving direct mail when it relates to a specific project or when required by law.
• I only really want to receive anything in the post when required by law.

Phone Calls

Automated Spaces is also not a big fan of being continually receiving marketing calls from companies offering their products or services which are not relevant to us. It is for this reason that we commit to rigorously honour your phone preference regarding receiving any calls from us.

We offer the following phone call preferences:

• I really don’t mind hearing from Automated Spaces…. as such it’s ok to call about any issue.
• I get a lot of calls generally during the day…. so please only call me about Critical Service issues.
• I’m not a phone person…. please do not call.

Emails

As a technology company Automated Spaces utilises email to communicate with potential and existing clients, suppliers or other third parties, in relation to marketing, sales or on-going support activities, ranging from; Monthly Inspiration Newsletters, Sales Offers, Managed Service Reports or Critical Service Alerts.

We offer the following email preferences:

• I like to be kept fully informed……. Monthly Inspiration Newsletter! Sales Offers! Managed Service Reports! Critical Service Alerts! Keep it all coming.
• I get a lot of emails generally during the day…. But I have a support contract with you so please only send me emails about Critical Service Alerts & Managed Service Reports! Just enough so I know how you're performing
• Unsubscribe. We hate goodbyes but we're always here if you change your mind.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email (email address details below) or write to us at the following address; Automated Spaces, 22a Burton Street, Melton Mowbray, Leicestershire, LE13 0LU. We may make a small charge for this service.

Automated Spaces wants to make sure that your personal information is accurate and up to date. You may ask Automated Spaces to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Automated Spaces’ website contains links to other websites. This privacy statement only applies to the Automated Spaces website so when you link to other websites you should read their own privacy statements/policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our privacy statement or information we hold about you; communications@automatedspaces.co.uk

Privacy Policy Updates

21st May 2018

Initial draft added

21st March 2019

Added the highlighted bold text below to the Marketing/Communications section of Privacy Policy

Marketing/Communications

Automated Spaces recognises the importance of respecting people’s wishes and as such provides a range of communication preferences which can be amended if the person’s preferences changes in the future.

Direct Mail

Nobody dislikes junk mail cluttering up their doormat more than the Team members here at Automated Spaces and it is for this reason we promise not to send you anything in the post except for any necessary paper copies of legal documents when required to do so by law and/or communications relating to a specific project.

We offer the following direct mail preferences:

• I’m OK receiving direct mail when it relates to a specific project or when required by law.
• I only really want to receive anything in the post when required by law.

3rd March 2021

Updated the highlighted bold text below to the Marketing/Communications and How to contact us section of Privacy Policy

Marketing/Communications

Emails

As a technology company Automated Spaces utilises email to communicate with potential and existing clients, suppliers or other third parties, in relation to marketing, sales or on-going support activities, ranging from; Monthly Inspiration Newsletters, Sales Offers, Managed Service Reports or Critical Service Alerts.

We offer the following email preferences:

• I like to be kept fully informed……. Monthly Inspiration Newsletter! Sales Offers! Managed Service Reports! Critical Service Alerts! Keep it all coming
• I get a lot of emails generally during the day…. So please only send me emails about Managed Service Reports & Critical Service Alerts! Just enough so I know how you're performing
• Unsubscribe. We hate goodbyes but we're always here if you change your mind

To:

• I like to be kept fully informed……. Monthly Inspiration Newsletter! Sales Offers! Managed Service Reports! Critical Service Alerts! Keep it all coming
• I get a lot of emails generally during the day….But I have a support contract with you so please only send me emails about Critical Service Alerts & Managed Service Reports! Just enough so I know how you're performing
• Unsubscribe. We hate goodbyes but we're always here if you change your mind

How to contact us

Added new email address below 

Please contact us if you have any questions about our privacy statement or information we hold about you; communications@automatedspaces.co.uk

Website Terms

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

This website, www.automatedspaces.co.uk, is owned and operated by Automated Spaces Limited, and the contents of the site, including all intellectual property, trademarks, logos, design and text, are the exclusive property of Automated Spaces Limited, and are protected, throughout the world, without limitation, pursuant to copyright and trademark laws.

No materials from www.automatedspaces.co.uk may be modified, copied, downloaded, uploaded, reproduced, repackaged, republished, transmitted, redistributed or resold in any way, either in whole or in any part, without the prior written permission and consent of Automated Spaces Limited, which permission and consent, if and as individually granted under specific terms and conditions of use, in no way compromises the copyright, trademark and proprietary rights of Automated Spaces Limited, all of which are left intact and unaltered at all times. Use of the materials contained on this website, or any other publication or service owned by Automated Spaces Limited, on any other website, is strictly prohibited.

• Web site access
• Use of website
• Site uptime
• Visitor provided material
• Links to and from other websites
• Disclaimer
• Exclusion of liability
• Law and jurisdiction

Web site access

1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]

Use of website

1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site uptime

1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this Website any material:

for which you have not obtained all necessary consents;

that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

you do not misrepresent your relationship with this website; and

the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this Website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.